Service
without limits
Our dedication to your success
After-sales service
We understand that first-class customer support and reliable after-sales service are just as important as the innovative solutions you develop. That is why we are committed to providing you with the best possible service to make your investment in renewable energy as smooth and efficient as possible.
We have made it our mission to be your (external) partner in the area of after-sales. It is important to us that you always have the feeling of being part of your company. We are your support department.
For more than 10 years, we have specialized in the field of after-sales services for photovoltaic products. Well-known manufacturers rely on our expertise and professionalism. Thanks to modern workstations and trained service agents, we can guarantee consistently high quality customer support and assistance for our partners. Depending on your requirements, we can offer you parts or our complete range of services.
Our customer support includes a mail and telephone service using our CRM system. Trained electricians can quickly analyze faults.
Own CRM system for efficient ticket processing
Softphones for flexible use
Second & third-level support from technically trained support staff
Our storage concept & spare parts management with track-and-trace of products enables seamless tracking.
Calculation and verification of warranty claims
Automatic retrieval of replaced devices
Preparation/registration of shipping request
Field service with integrated route planning for maximum efficiency and cost reduction.
Provision of materials for the field service
Optimized vehicle planning
Weekly prepared tours by field service technicians
In-house laboratory for analyzing and repairing solar inverters and batteries.
Photovoltaic simulator as a test device for inverters
Battery laboratory with lifting crane to relieve employees
Transparency guaranteed in the SUPRO portal
We understand the challenges that can arise in the field of photovoltaics and energy storage and are here to help you.
Our partners
Get in touch with us
Would you like to find out more about our after-sales services in the field of renewable energies or would you like individual advice?
Please do not hesitate to contact us. Our friendly and competent team is always at your disposal!