E-Service SUPRO GmbH


without limits

Our dedication to your success

After-sales service

We understand that first-class customer support and reliable after-sales service are just as important as the innovative solutions you develop. That is why we are committed to providing you with the best possible service to make your investment in renewable energy as smooth and efficient as possible.

We have made it our mission to be your (external) partner in the area of after-sales. It is important to us that you always have the feeling of being part of your company. We are your support department.

For more than 10 years, we have specialized in the field of after-sales services for photovoltaic products. Well-known manufacturers rely on our expertise and professionalism. Thanks to modern workstations and trained service agents, we can guarantee consistently high quality customer support and assistance for our partners. Depending on your requirements, we can offer you parts or our complete range of services.

Our customer support includes a mail and telephone service using our CRM system. Trained electricians can quickly analyze faults.

Own CRM system for efficient ticket processing

Softphones for flexible use

Second & third-level support from technically trained support staff

Our storage concept & spare parts management with track-and-trace of products enables seamless tracking.

Calculation and verification of warranty claims

Automatic retrieval of replaced devices

Preparation/registration of shipping request

Field service with integrated route planning for maximum efficiency and cost reduction.

Provision of materials for the field service

Optimized vehicle planning

Weekly prepared tours by field service technicians

In-house laboratory for analyzing and repairing solar inverters and batteries.

Photovoltaic simulator as a test device for inverters

Battery laboratory with lifting crane to relieve employees

Transparency guaranteed in the SUPRO portal

We understand the challenges that can arise in the field of photovoltaics and energy storage and are here to help you.

Our partners

Get in touch with us

Would you like to find out more about our after-sales services in the field of renewable energies or would you like individual advice?

Please do not hesitate to contact us. Our friendly and competent team is always at your disposal!

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